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Usability & Experience Design Audits


Identify high-value UX improvements across all your systems – benchmarked against industry leaders.


a person sitting and analyzing an experience audit

UX Audits That Drive Measurable Business Impact


NLC's UX Audit engagements (70+) have uncovered the highest-impact experience design opportunities for our customers – across their websites, conversion funnels, portals, and services. Each audit is grounded in user research, behavioral data, and proven industry benchmarks, with issues and recommendations.

It covers a review of: Data analytics, high-level benchmarking examples, Heuristic Evaluation (usability principles), information architecture, and interaction / visual design impact.

What makes us different? We don’t just tell you what’s wrong. We show you what to fix first, why it matters, and how it moves revenue, adoption, and efficiency. We benchmark your experience against your competitors, industry leaders and uncover sector-specific UX improvements that directly improve conversion, task success, and customer confidence.

Outcome: Clearer priorities, faster decisions, and UX investments that actually pay off with strong ROI.

 

What's Covered?

Full UX analysis & assessment with issues and recommendations

Benchmarked with related industries in direct and indirect competition

Detailed list of priorities covering all UX Heuristics Evaluation

 

FAQs

  1. What is a UX / Usability audit and when do you need one?
    A UX audit is a structured review of your site, applications or product to point out friction, confusion, interaction design and content gaps, and conversion issues. You need one if the overall engagement drops, user adoption stalls, or you’re about to invest in a redesign and want to avoid building the same problems.

  2. How does an experience design audit improve conversion rates?
    By finding what’s not working: cluttered experience, unclear CTAs, complicated conversion funnels, dense navigation and information architecture. Fixing these improves task completion, usability, and conversion – lowering drop-offs and bounce rates and increase overall satisfaction from businesss and users perspective.

  3. What does NLC evaluate in a UX audit?
    We review information architecture, usability heuristics, accessibility, content clarity, visual hierarchy, interaction patterns, conversion funnel gaps and key user tasks. Then we prioritize findings by impact so you know what to fix first (and what to stop overthinking).

  4. How long does a usability audit take?
    Most audits can take 2–6 weeks depending on scope and complexity. Multi-audience or enterprise platforms may take longer due to deeper task analysis, stakeholder alignment, and usability testing.

  5. What deliverables do we get from a UX audit?
    A prioritized findings report with annotated screenshots, severity, quick wins, and a clear UX roadmap with prioritized recommendations.

 

 

“Experience Led businesses have 1.7 higher customer retention,
1.9x return on spend and 1.6x higher customer satisfaction.”
– Forrester

 

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