Summary:
VIACTIV is a large health insurance company based in Germany. With around 1,500 employees at 53 locations nationwide, Viactiv looks after around 720,000 insured people and 110,000 corporate customers, contractual partners and service providers.
As the Lead UX designer, I travelled to Germany to consult on the website / portal redesign project for VIACTIV. I primarily worked on user research, workflows, personas, IA, wireframing and accessibility standards.
Applied Expertise: Research, co-ideation, IA, Wireframes
Agency: DAC
Impact:
The redesigned website gained recognition in a German UX study within six months of its launch, setting a new benchmark for exceptional website experiences in the healthcare insurance sector.
Services provided:
✔ Consultation in design thinking sessions, conducted in Germany
✔ Facilitation of Information Architecture workshops
✔User scenerios and Personas
✔ IA, Wireframes
✔ Interaction design
✔ Heuristics evaluations
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